1.Enter your email/phone number and Order Number- Enter your email used to purchase and Order Number. You can find your Order Number by locating the order confirmation email you received when placing your order. If you have an account, sign in and go to "MY ORDERS" on your account to locate the order you would like to return items from.
If you don't enter the correct email address/phone number or Order Number, you won't be able to use the Returns Portal to return your Lonia items. (Need help? Email email@example.com for assistance!)
2.Start Your Return- Select the item(s) you wish to return from the order, as well as the reason(s) for why you're returning.
3.Await Approval- You will receive a confirmation email once your return request has been approved by the team.
4.Get Your Package Ready- Please ensure your items are sent back in accordance with our Online Returns Policy when returning. Add your items with dust bags and original packaging and tape your package securely. You may use the original package your item(s) came in, or purchase a new one from USPS/UPS.
5Ship Your Return Package- To ship via USPS:
Go to the USPS post office during their regular business hours. To look for a convenient Post Office, click here. Provide your package to your USPS customer counter.
Please allow 1-2 business days after your package is received at our warehouse for return processing. You will receive a notification when your return has been processed by our Returns Department. Store credit in the form of an E-Gift Card code will be sent to the email on file for the order in question once your return is fully processed.