Frequently Asked Questions
Please view our Shipping Policy for more information.
Why haven't I received a shipping confirmation email?
Tracking Number Not Yet Received (order within processing time-frame):
Our orders typically ship out within 24-28 business hours (this does not include weekends or holidays.) You will need to allow the allotted amount of time for processing of your order for shipment. Once the processing time-frame is complete, you will be receiving your shipment confirmation with your details. Please allow 24-48 hours for your tracking information to update on the carrier's site once received.
Please refer to the details of our Shipping Policy.
Tracking Number Not Yet Received (order past processing time-frame):
If your applicable processing time has passed for thee shipping method chosen for your order, please contact us so that we can look into this for you.
I placed an order, but haven't seen any movement from Lonia. What's going on?
Depending on the shipping method selected, most orders leave our warehouse within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).
How do I get Free Standard Shipping?
For any Free Shipping Promotion - Your order(s) must equal or exceed the the applicable qualifying dollar amount threshold (Domestic or International) once all discounts and coupons and before any taxes have been applied to qualify for the promotion.
To qualify for Free Standard Shipping, your order must be a subtotal of $250 or more pre-tax and post any discount code applied.
At this time, we do not offer free standard international shipping.
Why didn't I get free shipping applied to my order?
Free shipping for orders over $250 (subtotal) applies to U.S. Domestic shipments (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $250.
When available: Expedited shipping (i.e., Overnight) for all locations will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.
Helpful Hint: Take your promotion code into consideration when calculating your total.