WHAT COUNTRIES DO YOU SHIP TO?

Lonia currently ships to:

Albania, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Caymen Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Romania, Saint Kitts and Nevis Anguilla, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Lucia, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, and the Virgin Islands (U.S.).

If your country is not listed, please email the following information to customerservice@loniashoes.com:

  • Your complete and accurate shipping address
  • Your phone number
  • Your verified PayPal email address
  • The names and sizes of the items you would like to order

Which shipping method you would like to select

One of our friendly customer service representatives will verify that we can ship to your address and create an order with your requested items.

Please note that you are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Payment for international orders must be from a verified PayPal. If you are not fully registered with PayPal, your order may be delayed or canceled until your PayPal account is completely verified.

 

WHEN WILL MY ORDER SHIP?

Orders with Economy and Standard shipping options are processed and shipped within 2-3 business days.

Orders placed with Express Shipping before 1:00 PM Eastern Standard Time will be shipped the same day. Please note the day your order is packed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

 

HOW CAN I TRACK MY ORDER?

When your order ships from our warehouse, we send a confirmation email containing your tracking number (if applicable). All orders are shipped via USPS (United States Postal Service) or DHL. Please visit usps.com for tracking information (if applicable). To track your package, simply enter your tracking number at usps.com or dhl.com.

 

WILL THERE BE DUTIES DUE WHEN I RECEIVE MY PACKAGE?

Yes. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a coupon on your order, you will be charged taxes and duties based on the original price. We are legally obligated by Border Agencies to show the original price of any of the item(s).

 

WHAT HAPPENS IF I REFUSE A PACKAGE OR IT IS UNDELIVERABLE

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that are incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.