Wholesale Terms & Conditions

Wholesale Discount Prices
Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. Please provide a copy of your resale license, or State tax ID to verify eligibility.
Current prices and suggested retail prices are posted on our web site www.loniashoes.com. See Placing Orders for log-in information.

Minimum Order
For Hawaii, Alaska, and Puerto Rico the minimum order is $3000.00 plus shipping. For continental United States the minimum order is $2500.00 plus shipping The only exception is for first time sample(s) purchase, which are three times the price of one pair of wholesale (this is to guarantee that the transaction is not a regular consumer).

Product Samples
We do not supply product sample(s) free of charge. Sample orders are exempt from our minimum order requirement.

Placing Orders
 You may place your order several different ways:
•    Submit your order via our wholesale site at www.loniashoes.com/wholesale
You must be a registered user to view this site. If you have not yet registered please go to the web site, click on "Log In" then "Create New Account". Follow the prompts and submit your information. 
•    Call our customer service representative toll free (888) 732-2279. 
Please have an order form or the web site available when calling so that you can reference item numbers.
•    Fax your order to (718) 758-4163. We can provide an order form to you via fax or email.


Lead Time
Typically we ship orders within 4-7 weeks after ordering. As our wholesale clientele has grown tremendously, we have ot bump up production which increases lead time for both domestic and international wholesale orders. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.

 

Shipping

All orders are shipped via UPS, USPS, or FedEx so please provide a physical ship-to address. 
Shipping costs are determined at the time of shipping and these costs are passed on to the customer. You will receive a packing list with your order. 

Shipping Errors/Damaged Goods
You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge.  Lonia, LLC accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.

Returns
Our goods are guaranteed to satisfy the customer’s sales expectations. In the event that the customer wishes to discontinue any or all Lonia products, any products returned to Lonia in sellable condition will be credited to the customer’s account.

Payment
Credit Cards: We accept credit cards including MasterCard, Visa, Discover, and American Express. We also accept bank checks and money orders.

PayPal: We can also process your payment via PayPal.

International Orders
Please e-mail wholesale@loniashoes.com or call (888)732-2279 if you are trying to place an international order.

Exclusivity
We do not offer exclusivity of the Lonia brand products in any one geographical area. However, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distant from each other, or offer them a different product mix. We do not exercise control over retail prices except to the extent that we only offer deeper discounts to high volume customers that follow our suggested retail prices.

Private Labeling
We do not offer private label products.

Feedback
We thrive on customer feedback. Customer observations, ideas and suggestions are where many of our products originated. We encourage you to point out areas that we can improve and love to receive complements!