RETURN POLICY

DELIVERY TIME AND COSTS

Orders placed before 12pm EST will be dispatched that same evening.

We are still shipping orders at normal but there may be slight delays to help keep our team safe whilst they have social distancing measures in place.

US STANDARD SHIPPING:

1 - 9 working days ($8.99 - $11.99)

DELIVERY FAQ

What courier companies do you use?

We use USPS, UPS, and DHL for deliveries.

What countries do you deliver to?

We deliver to most countries. If you want to see the countries we ship to, please visit our International Shipping page.

Do you gift wrap?

We do not currently gift wrap, however your order will arrive in a Lonia box and dustbag.

Do I have to pay custom and import charges?

If you are required by your country, yes.

Do you deliver to PO Box addresses?

Yes, we can deliver to your PO box.

Do you deliver to Freight Forwarding addresses?

No, we cannot deliver to freight forwarding addresses.

Do you deliver to hotels?

Yes, we can deliver to your hotel.

Do I have to sign for delivery?

Yes, we will require a signature upon delivery for all goods shipped.

Can I track my shipment?

Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number.

Can I change my delivery address once my order has been placed?

No details, including the delivery address can be changed. Your order can be cancelled or recalled and a new order will have to be placed using the new details.

 

EXCHANGES

Can I exchage my item?
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping in accordance with our Returns Policy.

 

HOW TO RETURN AN ITEM

All returns must be postmarked within 7 days of the receipt date. All returned items must be in new and unused condition, with all original tags and labels attached.

  • You will be notified by email once your return has been received and processed..

A return request outside of the 7 day window may be accepted at our discretion. Please contact us with your inquiry.

There may be slight delays with our returns being processed to help keep our distribution team safe whilst they have social distancing measures in place.

RETURN SHIPPING CHARGES

We do not offer free return shipping. You must go to your local post office or shipping store to generate a shipping label for return.

 

REFUNDS

Refunds will be credited back as store credit.

Original shipping charges are nonrefundable.

You will be notified by email once your return has been received and processed.

RETURNS POLICY

All returns should be sent back with the Lonia shoe box and dustbag included.

Please ensure when returning the parcel that the Lonia box is protected using the carton provided.

Returns will only be accepted in an unworn condition and in their original condition. Please try shoes only on a clean and carpeted surface so that soles remain unmarked.

Returns that are damaged, soiled or returned without the original box may not be accepted and may be returned to the customer.

Before your order leaves our warehouse it is fully checked by our packing team. If you receive an item which is damaged please contact us immediately.

We strongly discourage the addition of rubber soles onto Lonia products as this will alter the original design of the shoe and may cause damage.