Select where you are returning from:
To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an RMA number that is assigned upon the beginning of the return process. If this is not filled out correctly, your return may experience issues in processing.
Mail your return items to our Returns Department at the address stated in the return form with your RMA number.
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our warehouse. Once your return is fully processed, we will issue you store credit in the form of a Lonia E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: Lonia is not responsible for returns until they reach our warehouse in Farmingdale, NY. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Lonia will not issue store credit for your returns.
For our full Returns Policy, please click here.
Please access our Returns Portal and start the returns process to request an RMA number from us!
1. Go to the Online Returns Portal
2. Enter your email and Order Number
- Enter your email used to purchase and Order Number. You can find your Order Number by locating the order confirmation email you received when placing your order. If you have an account, sign in and go to "MY ORDERS" on your account to locate the order you would like to return items from.
If you don't enter the correct email address or Order Number, you won't be able to use the Returns Portal to return your Lonia items. (Need help? Email email@example.com for assistance!)
3. Start Your Return - Select the item(s) you wish to return from the order, as well as the reason(s) for why you're returning.
4. Await Approval - You will receive a confirmation email once your return request has been approved by the team.
5. Get Your Package Ready - Please ensure your items are sent back in accordance with our Online Returns Policy when returning. Add your items with dust bags and original packaging along with your RMA number and tape your package securely. You may use the original package your item(s) came in, or purchase a new one from USPS/UPS.
6. Ship Your Return Package - To ship via USPS:
Go to the USPS post office during their regular business hours. To look for a convenient Post Office, click here
Provide your package to your USPS customer counter.
Please allow 5-7 business days after your package is received at our warehouse for return processing. You will receive a notification when your return has been processed by our Returns Department. Store credit in the form of an E-Gift Card code will be sent to the email on file for the order in question once your return is fully processed.
Returns are processed within 5-7 business days after your item(s) are delivered to our warehouse. Depending on the shipping method and carrier that you used, your return package may take several days to reach us. Please hold on to your return tracking number for your records.
Once your return has been processed, you will be issued store credit in the form of a Lonia E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.
During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please contact our Customer Service Gurus with your Order Number and the name of the item(s) returned along with one of the following:
• Proof of postage/return receipt
• A return tracking number
• An RMA nubmer (*if the Online Returns Portal was used to return)
Note: If you returned using the Online Returns Portal, you may track your return status by accessing the returns portal and entering in the Order Number for the return in question.
Presently, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) by mail in accordance with our Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.
We currently do not provide prepaid return shipping labels.
We know how frustrating this can be. Rest assured, we want to make every order perfect for our BFFs!
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact our Customer Care Gurus via the Online Chat within 7 days of delivery. Please report your item as soon as possible for assessment.
Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible.
Lonia requires items to be returned within 14 days of the delivery date, as stated in our Returns Policy. Returns received in our warehouse after 14 days are considered to be “stale” returns.
Alternatively, Lonia reserves the right to apply a 50% restocking fee for Last Chance or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our warehouse. An E-Gift Card will be issued to you by email following our normal returns procedure.
If your package does not successfully deliver and is sent back to Lonia, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
• The shipping address does not exist
• The shipping address is misspelled
• The shipping address is missing information (i.e. apt/bldg/suite number)
• The carrier is unable to safely deliver the package
• The addressee has moved
• The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Lonia does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase
We will not issue a refund or store credit for the difference between your purchase price and the current price advertised on our website.