easy (enough) returns

• Lonia's online returns portal can only be used to return items purchased online at www.loniashoes.com.
• All returns will be refunded via store credit in the form of an E-Gift Card code.
• You will be responsible for covering the shipping costs to return your item(s).
• Items must be sent back within 14 days of the delivery date.
• Items must be unworn and in original condition (including all dust bags, packaging, accessories) in original shoe box.
• Please allow 1-3 business days for us to process your return once it is received by our warehouse.
• Lonia is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an RMA number that is assigned upon the beginning of the return process. If this is not filled out correctly, your return may experience issues in processing.

Mail your return items to our Returns Department at the address stated in the return form with your RMA number.

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our warehouse. Once your return is fully processed, we will issue you store credit in the form of a Lonia E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: Lonia  is not responsible for returns until they reach our warehouse in Farmingdale, NY. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Lonia will not issue store credit for your returns.