Returns & Exchanges
EXCHANGES

We do not accept exchanges at this time. If you are looking for a different size and/or color for an item already purchased, simply return the item in your possession and place a new order for the desired item.

 

RETURN POLICY

ALL SALE "LAST CHANCE" ITEMS ARE FINAL AND NON-REFUNDABLE

Items purchased from Lonia are eligible for store credit if returned within 14 days of the shipment of your items.  

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. Some styles include a dust bag, please also return this.

If you receive an item that is damaged, please contact customer service immediately.

 

US RETURNS

Do you offer free shipping for returns?

No. If you wish to return an item, please use your own shipping label. Original shipping charges are non-refundable. 

Please use the following return address for your package:

 

Lonia Order # (Insert Your Order Number)

P.O. Box 1506

Hiram, GA 30141

 

Please email us at customerservice@loniashoes.com if you have any questions.

 

PLEASE NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund. All sales purchases are final.

 

WHAT IF MY ORDER WAS UNDELIVERABLE?

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for the return shipping fee (varies based on location) and a $4.99 restocking fee will be deducted from your refund to cover the cost of processing your order.


We reserve the right to void or refund a payment for any order at any time for any reason. Please email us at customerservice@loniashoes.com if you have any questions or concerns.

 

HOW LONG WILL IT TAKE TO GET MY REFUND

Refunds will be processed within approximately 2 to 4 business days after we receive your return.Refunds will be made in the form of store credit in which you can reuse on the Lonia website for a future purchase. Original shipping charges are non-refundable.

 

INTERNATIONAL RETURNS

International orders are not eligible for return at this time.